Philippines
Frequently Asked Questions
ABOUT OUR PRODUCTS
Q1: How is Sante Barley powder processed?
A: Barley grass is organically grown without using any chemical pesticides, herbicides or fertilizers. The plants are harvested when the leaves contain the widest spectrum of nutrients, and low temperature processing is used to convert the barley grass into concentrate juice powder.
Q2: How do you take Sante Barley? When is it best to take it?
A: It's best to sip it slowly on an empty stomach, either 20 minutes before a meal or 2 hours after, so that the nutrients can be assimilated easily without the presence of other foods. Take either cold or room temperature liquid, as hot liquid will break down the live enzymes.
Q3: Is there anyone who should not use or take Sante Barley?
A: Barley is a whole-food concentrate, so most people should be able to take it. Those with severe medical problems or complications should consult a health care practitioner. Those on a restricted diets (especially with regards to "green foods") should also consult a health care practitioner.
Q4: I started taking Sante Barley, and I feel worse. Why?
A: Make a change in your diet, your body often goes through a cleansing known as detoxification. This can manifest itself in fatigue, rashes, headaches, nausea, vomiting, diarrhea, insomnia or constipation depending on the state of your health or your diet. It is your body flushing out toxins and will soon pass.
Barley grass have a detoxifying effect. People with large amounts of toxins in their systems may experience a "cleansing reaction," such as mild headaches or increased elimination. That's why it's best to begin slowly when taking barley grass.
Q5: What about detoxification? What to do when it happens?
A: Many symptoms can be related to detoxification. If so, they will slowly disappear. To speed up the detoxification process, drink plenty of purified water. If some cases it may be wise to reduce the amount of Santé Pure Barley taken while the body gets use to it and toxins are dealt with.
Q6: How's the taste? How can you describe it?
A: Very good in comparison to other green juices. Being a natural product there can be wide ranges in taste. When you prepare to eat a watermelon, a carrot, tomato or other produce the question always posed is, "What will it taste like?".
Santé Barley may vary in taste from time to time. If you are new to barley juice we suggest starting out with small amounts to let your body get use to it. Many people like the taste but others with more sensitive taste buds like it mixed with a fruit juice.
However, we do have an option for those who have sensitive taste buds, like Santé Barley Pure (in veggie capsules) providing the same wonderful results without the approval of your taste buds.
Q7: Why should we consume Sante Barley grass on an empty stomach?
A: To enable the nutrients to be assimilated easily without the presence of other foods.
Q8: Will I have an allergic reaction to Sante Barley grass?
A: No. The powdered juice is taken from the leaves of barley grass not mature grain; it is the gluten content in barley grain which causes allergies. None of the ingredients in Santé young organic barley grass contain gluten.
Q9: Can I take Sante Barley grass while taking medication?
A: As long as your health practitioner has not forbidden you to eat salads or green vegetables, you can consume barley grass.
Q10: If I take Sante Barley grass, should I also take other supplements?
A: There is no need for you to take other supplement because barley grass provides the wide range of essential nutrients and is so finely balanced.
Q11: How to consume Sante Barley grass?
A: It is advisable to consume one (1) teaspoon (3g) twice a day, 30 minutes before a meal as barley grass works best on an empty stomach. For those who are ill it is advisable to increase the amount to 1 teaspoon 3 times a day and for people with quite severe illness this can be increased the serving size depending on your needs and state of health. Take either cold or room temperature water and consume it immediately or it will lose its nutrients due to oxidization.
Q12: Why do we need to use room temperature or cool water?
A: Because the barley grass has 'live' enzymes and other nutrients that will be destroyed by using hot, warm or iced water.
Q13: Where should I store Sante Barley products?
A: Barley grass should be kept away from moisture and sunlight, in its own jar with the lid fastened securely. Do not store barley grass in the refrigerator where condensation could cause nutrients to oxidize and breakdown.
Q14: Is Santé Pure Barley recommended for the Hallelujah Diet?
A: Absolutely! Santé Pure Barley users will see even better results. Simply use the same amount of Santé Pure Barley and you will soon feel the difference!
Q15: Can Santé Pure Barley be mixed in a hot beverage?
A: Because heat and acidity can affect enzymatic activity, it is recommended that Santé Pure Barley not be taken in any of the following: cranberry or prune juice, carbonated drinks, or hot drinks.
Q16: Can diabetics take Santé Pure Barley?
A: Santé Pure Barley is a whole food supplement, very similar to juiced green vegetables. There are no known adverse effects associated with Santé Pure Barley and blood sugar levels. If you consume green vegetables and complex carbohydrates such as pasta with no adverse effects, then you should be able to take Santé Pure Barley. If you have concerns, we encourage you to consult your health practitioner. There have been numerous reports from hypoglycemics and diabetics who have experienced favorable results shortly after starting to take a Santé Pure Barley Grass Juice supplement.
Q17: Can folks with kidney disorders or renal failure take Sante Barley?
A: People with kidney disorders,kidney disease, or renal failure may want to consult their health practitioner about consuming potassium-dense foods like Santé Pure Barley. According to nutritional analysis, there are 214 mg of potassium in one tablespoon (5-gram serving) of Santé Pure Barley. Some people with kidney disease have to be careful about their potassium consumption because their kidneys may not be able to efficiently process high amounts of potassium, which may compound their problem. This implication is rare but should be discussed with your health practitioner if the condition exists.
Q18: Can folks with grass allergies take Santé Pure Barley?
A: On rare occasions, people with grass allergies may experience a reaction to Sante Pure Barley. If you are concerned about having a reaction or if you have had a reaction in the past, you may wish to consult your health practitioner before using Santé Pure Barley.
Q19: Why is it important to take Santé Barley Juice?
A: Fresh barley juice contains one of the broadest spectrums of nutrients of green plants (well over 165 naturally occurring nutrients!). Barley juice contains 'naturally occurring' vitamins,minerals, enzymes, protein, chlorophyll, antioxidants and numerous other phytochemicals (the stuff found in plants). In whole-food form all the nutrients work together synergistically yielding results that simply cannot occur in the body from isolated vitamin/mineral supplements. There is absolutely no replacement for naturally occurring whole foods. Scientists have found this when studying phytochemicals. Scientists have learned that phytochemicals increase our resistance to disease and boost immunity. But scientists don't know why phytochemicals seem to lose their disease-fighting powers when they are isolated from the plant. Bottom line is God didn't provide us with flavonoid plants, superoxide dismutase plants, vitamin A plants etc. He provided us with plants loaded with all the nutrients needed to satisfy our mouths with good things so that our youth would be renewed like the eagles! Barley juice is God's provision for better health, more energy, greater endurance! Numerous scientific studies support barley juice health benefits and thousands of anecdotal reports (personal experiences) confirm their findings.
Santé Pure Barley contains 5 times more beta carotene, almost 3 times more calcium, 4 times more chlorophyll, more enzymes, more amino acids (over twice the protein), more antioxidants (SOD, superoxide dismutase, is as much as 400% times greater!). Peroxidase, an enzyme used as a marker of freshness is 11 times greater. Lutonarin, a powerful antioxidant, is 28.9 times greater. These are all sample measurements and since Santé Barley comes from freshly-cut barley leaves actual amounts can vary. Most folks notice a difference in how they feel within a day to as much as a couple weeks of using Santé Barley.
Q20: Santé Pure Barley makes me feel so energetic. Does it contain any caffeine?
A: No, Santé Pure Barley is made from barley juice extract and contains no caffeine. Numerous customers have given us testimonies of increased energy. Santé Pure Barley is very nutritious and provides your body with raw materials that can be converted into energy naturally – unlike caffeine which simply gives one a temporary energy lift.
Q21: Can I use Santé Pure Barley as a meal replacement?
A: Even though Santé Pure Barley is abundant in nutrients, it is not intended to be a meal replacement. It should be considered a supplement and as part of the overall diet.
Q22: Can I overdose on Santé Pure Barley?
A: No, Santé Pure Barley is a whole food derived from freshly squeezed barley grass. You can't overdose on Santé Pure Barley. It is equivalent to eating more fresh green vegetables.
Q23: Is Santé Pure Barley good for losing weight?
A: Yes. Santé Pure Barley has only 20 calories per serving and has an abundance of nutrients. If you are in a weight loss program, your body will benefit by taking Santé Pure Barley. It provides vitamins, minerals, amino acids,enzymes, and proteins, minus fat and with practically no calories.
Q24: Is there a difference between Santé Barley capsules and juice powder?
A: Both are identical except that because the powder form is instantly soluble, it will be assimilated more rapidly than the capsules and some digestion of the soluble powder may occur in the mouth and esophagus as well.
Q25: How long does Santé Pure Barley retain its value?
A: Santé Pure Barley, like all our products, has a shelf life of 3 years.
Q26: Why is Santé Pure Barley color so green?
A: The "green" is from chlorophyll. Barley grass has one of the highest,natural, rich chlorophyll contents of all the green vegetables. In fact, Barley Grass has 66 times more chlorophyll than spinach.
Q27: How many calories in Santé Pure Barley?
A: Santé Pure Barley has 20 calories per serving.
Q28: Can I use Santé Pure Barley as a prenatal supplement?
A: Yes, Santé Pure Barley provides such a rich balance of all the nutrients that it is equivalent to a whole salad of dark green vegetables. Forty-five percent of its weight is in polypeptide (lightweight) proteins. It is excellent for you and your unborn baby.
Q29: Will Santé Pure Barley upset my stomach?
A: No, Santé Pure Barley is mildly alkaline, which pH balances the acidic stomach juices. This can aid in settling the stomach. What does the chlorophyll do? The chlorophyll in Santé Pure Barley is a natural detoxifier and rids the intestines of stored toxins. Because it is a natural detoxifier, it also aids in reducing bad breath.
Q30: Is there a difference in chlorophyll supplements vs. chlorophyll from Barley?
A: Yes. It is impossible to isolate naturally occurring chlorophyll. Therefore, those supplements containing chlorophyll are not in the same form as one finds in live plants. Santé Pure Barley is an excellent way to obtain chlorophyll in its natural state. Can I use Santé Pure Barley for fasting? Yes, Santé Pure Barley is the perfect "food" for fasting. The protein content and complex carbohydrates provide stamina and energy for the body's systems.
Q31: Can I make large amounts of Santé Barley and keep it in the refrigerator?
A: No, live nutrients are released when Santé Pure Barley is mixed with the proper liquids and should be taken no more than 20 minutes or so after preparation. When live nutrients are no longer protected by fiber, they will begin to oxidize and "die." Santé Pure Barley should be taken immediately after preparation in order to receive the maximum amount of nutritional benefit. Will taking Santé Pure Barley after or with meals hinder its effectiveness? You can drink Santé Pure Barley anytime, but we suggest you take it alone so that your body can assimilate the full benefits of its properties quickly and easily without other foods being present to slow this process. Will Santé Pure Barley cause diarrhea or constipation? Santé Pure Barley will help rebuild healthy intestinal flora and therefore may have a positive effect on regularity and gas. Santé Pure Barley has traditionally been used to promote regularity and does not cause constipation. Does Santé Pure Barley contain digestive enzymes? Yes, Santé Pure Barley contains many enzymes including digestive enzymes such asamylase.
Q32: ORAC, Free Radicals & Antioxidants. What's the big deal?
A: Background – For over 20 years, scientists have demonstrated a probable link between various chronic diseases,such as cancer, Alzheimer's disease, rheumatoid arthritis, cardiovascular disease, cataracts, age-related macular degeneration and the actual aging process itself – to free radical damage. Antioxidants, on the other hand, are chemical compounds that have been shown to prevent, stop, or reduce oxidative damage.
Q33: What is an antioxidant? How does it help our body?
A: An antioxidant is any substance that reduces oxidative damage (damage due to oxygen) such as that caused by free radicals. There are hundreds of different antioxidant compounds that include various vitamins, minerals, amino acids, enzymes and phytochemical antioxidants. Since scientists don't know every antioxidant in a plant, a test was developed that indicates the total antioxidant potential.
Q34: ORAC, what is that? Is it really important?
A: ORAC (Oxygen Radical Absorbance Capacity) is a standardized test adopted by the U.S. Department of Agriculture to measure the Total Antioxidant Potency of foods and nutritional supplements. It provides a very precise way of establishing the Free Radical destroying or neutralizing power of a particular food supplement or compound. Whole foods that score high in an antioxidant assay called ORAC are recognized to protect cells and their components from damage by oxygen radicals. The ORAC standard is necessary because thousands of antioxidants exist in foods making it impossible to measure each individual antioxidant. TOTAL ORAC FN provides an excellent method of determining the overall antioxidant potency of foods.
Numerous government and private agencies are now recommending 5-9 servings of vegetables and fruit per day. Why? Scientists have learned that phytochemicals, including antioxidants, increase our resistance to disease and boost immunity.But scientists don't know why phytochemicals seem to lose their disease-fighting powers when they are isolated from the plant (as with antioxidant supplements). Bottom line is God didn't provide us with betacarotene plants, superoxide dismutase plants, vitamin E plants etc. He provided us with plants containing thousands of nutrients that work synergistically in our bodies providing optimum health. The most effective way of getting these powerful antioxidants into the body is from whole plant food sources.
Q35: What antioxidants are known to be in Santé Barley?
A: Santé Barley contains numerous substances known to be antioxidants, too many to list here. Some of the largest contributors would be beta-carotene, chlorophyll, superoxide dismutase (SOD)*,catalase, Lutonarin (7-O-GIO), Saponarin (7-O-GIV), Polyphenol oxidase, vitamin E, Phosphorus, and Zinc.
Note: These are not ingredients added to Santé Barley but they are naturally occurring nutrients found in Santé Barley.
Q36: Why is Santé Barley so High in Antioxidants and ORAC value?
A: · Santé Barley State-of-the-Art Technology yielding the best barley juice powder ever. God made the barley leaf densely nutritious, full of antioxidants. Something man has no idea how to do – God is awesome! Harvesting at the right stage of growth and optimum weather conditions provides the highest antioxidant and overall nutrition content.
SHIPPING & DELIVERY
Q1: Do You Ship Internationally? To where do you ship?
A: From Manila to as far as Africa, we cater to both local and international customers all over the United States, Europe, Africa, Canada, Australia, New Zealand including Asia and the Pacific (except for Egypt, Italy and Kuwait due to regulations and restrictions).
UPDATE: As of March 20, 2020, some of our shipments and deliveries may experience longer delays due to COVID-19. Rest assured, your deliveries and orders will be shipped to you at the soonest and safest way possible.
Q2: What Shipping Methods are Available?
A: For Local Orders and Deliveries within Metro Manila, we ship via LBC, Lalamove or Grab Partners. Outside Metro Manila and provinces, we deliver our products via LBC. For International & Worldwide Shipping, our products and items are handled by premium delivery services like DHL, UPS and/or FEDEX depending on the country being shipped to. UPDATE: As of March 20, 2020, some of our shipments and deliveries may experience longer delays due to COVID-19. Rest assured, your deliveries and orders will be shipped to you at the soonest and safest way possible.
Q3: How long does it take for products to be delivered?
A: For those residing in Metro Manila, expect your delivery within 1-2 days via LBC, Lalamove or Grab delivery and at least 3-5 days for provincial areas and those located outside of Metro Manila.
For International & Worldwide Shipping, deliveries may take 7-15 days at least depending on country, custom regulations and location.
UPDATE: As of March 20, 2020, some of our shipments and deliveries may experience longer delays due to COVID-19. Rest assured, your deliveries and orders will be shipped to you at the soonest and safest way possible.
Q4: How do I keep track my orders? Where can I get status updates?
A: You will get delivery and shipping status updates via Email, Online Chat (ex. Messenger, Skype, Viber, Whatsapp) or SMS Notifications and updates from us.
You may also track and trace your orders on our website by clicking on "Track My Order" or by logging into your account.
Q5: Do you accept Cash or Cash on Delivery? How about Cash on Pickup?
A: Yes, we do accept Cash on Delivery (COD) provided by certain Couriers and Delivery Partners. We currently do not accept Cash on Pickup (COP) at the moment.
Q6: Will I be notified on the status of my orders or when would it arrive?
A: You will get delivery and shipping status updates either via Email, Online Chat (ex. Messenger, Skype, Viber, Whatsapp) or Text / SMS Notifications and updates from us.
You may also track and trace your orders on our website by clicking on "Track My Order" or by logging into your account.
Q7: What does “In-transit” status mean during order tracking for shipping and deliveries
A: "In-Transit" means that we are preparing your products to be sent to our partner sorting hub for processing. Once processed, a courier will pick up your shipment and deliver it to your designated pick-up point.
Q8: Are there certain countries you can't deliver or ship to by any chance?
A: Unfortunately, due to custom restrictions and regulations of certain countries, we are unable to ship any of our products to the ff. countries:
A. Egypt
B. Italy
C. Kuwait
PAYMENTS & REFUNDS
Q1: What other Payment Methods do you accept for online orders and delivery?
A: We accept the ff. form of payments for our store:
1. Cash thru Bank & ATM Deposits or Online Bank Transfers to our Corporate BDO Account.
2. Cash on Delivery (COD), provided by certain Couriers and Delivery Partners.
3. PayPal Online Payments are accepted even without a PayPal account if you want to use any Major Credit Cards and/or Debit Cards.
4. Credit Card Payments (via PayPal Checkout (for local and international customers) or by using PayMaya (Philippine customers only).
5. Remittance Payments like Western Union, Cebuana Lhuillier, Palawan Express, LBC Payments
6. Digital Wallets - We now accept GCash & PayMaya (Philippine Customers) and WeChat Pay.
COMING SOON! (Greenium aka League Wallet Credits)
NOTE: We currently do not accept Cash on Pickup (COP) and Checks at the moment.
Q2: Do you accept Cash or Cash on Delivery? How about Cash on Pickup?
A: Yes, we do accept Cash on Delivery (COD) provided by certain Couriers and Delivery Partners.
We currently do not accept Cash on Pickup (COP) at the moment.
Q3: Do you accept major Credit Card Payments like Visa & MasterCard?
A: We accept all Major Credit Card transactions online via PayPal (for local and international customers) & PayMaya (Philippine Customers) for faster processing and secure payment transactions.
NOTE: You don't need a PayPal Account to pay online via Credit Card. You can pay via Credit Card and our online PayPal account processor will process your payments for you.
Q4: Do you accept PayPal? What if I don't have a PayPal account? Can I still pay online?
A: Yes we do. We accept all Major Credit Cards and PayPal transactions online via PayPal & PayPal Checkout for faster processing and secure payment transactions.
NOTE: You don't need a PayPal Account to pay online via Credit Card. You can pay via Credit Card and our online PayPal account processor will process your payments for you.
Q5: Where can I find my Orders, Receipts and Invoices?
A: Login to your Account to view your History of Transactions, Orders, Invoices and Online Receipts.
You will also receive an Email for each Transaction with Order and Shipping details for every new purchase as reference.
Q6: How can I request for a refund? What is your refund policy?
A: We accept returns only on the following conditions:
A. Error in delivery
B. Wrong items received
C. If Product Seal is broken
D. Inconsistent or different from description based on website.
Buyers should notify the seller of the possible return for refund within 48 hours from the date received.
The return is only allowable within 7 days for local buyers. The item/s should be returned in the same condition and the same packing as it left us, otherwise, after inspection and the item/s are found mishandled, we will not be able to make a replacement for the returned item/s.
Return of the items is not the buyer's burden if the item/s are returned within our Return Policy and Provisions and only for reasons stated above. If correction of the erroneous delivery is not possible, a full refund will be issued to the buyer after Mutually Agreed Closure of the Transaction.
Q7: What are the reasons where Refunds aren't accepted?
A: No refund shall be made due to the following reasons:
A. None delivery of your purchase product due to man made or natural calamities outside of our control as deliveries can be rescheduled.
B. For "flimsy" reason like 'the item did not meet your expectation'.
Q8: How can I contact support for payment or billing issues?
A: For any payment or billing concerns, you may contact us via email, telephone, and mobile numbers:
- Live Chat: Open Chat Support
- Phone: (+632) 7577-0434
- Mobile: (+63) 9171281786
- Email: payments@iam-brave.com
RETURNS & EXCHANGE
Q1: How can I return or exchange a product? What is your exchange policy?
A: Since our items are categorized as "consumables", we accept returns only on the following conditions:
A. Error in delivery
B. Wrong items received
C. Product seal is broken
D. Inconsistent or different from description based on website.
If such a case happens, a correction of the delivery will be dispatched following our process of return.
Buyers should notify the seller of the possible return within 48 hours from the date received.
Buyers will be asked to return the item via DHL / Lalamove / Grab within 7 days to collect in our account. Upon receipt, our store will dispatch product/s replacement.
Q2: How long are we allowed to return the product? What about refunds?
A: Buyers should notify the seller of the possible return within 48 hours from the date received.
The return is only allowable within 7 days for local buyers. The item/s should be returned in the same condition and the same packing as it left us, otherwise, after inspection and the item/s are found mishandled, we will not be able to make a replacement for the returned item/s.
We accept returns only on the following conditions:
A. Error in delivery
B. Wrong items received
C. Product seal is broken
D. Inconsistent or different from description based on website.
Return of the items is not the buyer's burden if the item/s are returned within our Return Policy and Provisions and only for reasons stated above. If correction of the erroneous delivery is not possible, a full refund will be issued to the buyer after Mutually Agreed Closure of the Transaction.
Q3: Do you accept returns in case of item damages due to mishandling?
A: Our products are carefully sealed and protected to prevent any damage done to their containers while being delivered to you. So far, none of our products have been returned due to any minor or major fault.
Q4: What are the reasons where Refunds & Exchanges aren't accepted?
A: No refund shall be made due to the following reasons:
A. None delivery of your purchase product due to man made or natural calamities outside of our control as these can be rescheduled.
B. For "flimsy" reason like 'the item did not meet your expectation'.
Q5: Do you allow refunds or cancellations for a change of mind?
A: Sorry, we do not allow refunds and cancellations for those who want last-minute changes of their transactions or for sudden change of mind.
Q6: What if some counties won't allow importation of your products?
A: Our health and wellness products may have issues in some countries involving customs, duties, or restrictions. We rarely encounter any custom problems, almost none, but in the event our shipment to you will face custom inspection and be sent to back to us, we will send you a notification about refunding your payment as soon as possible.
Q7: Will I be notified on the status of my item exhcange?
A: You will get delivery and shipping status updates via Email or SMS notifications from us for exchange and/or returned products or items. You may also track and trace your orders on our website by clicking on "Track My Order" or by logging into your account.
Q8: How can I contact support for exchanges or returns?
A: Under all circumstances, we will do everything possible to deliver your orders as fast as possible and as prompt as we normally do.
If you need to communicate with us, you may contact us via email, telephone, and mobile numbers:
- Live Chat: Open Chat Support
- Phone: (+632) 7577-0434
- Mobile: (+63) 9171281786
- Email: shipping@iam-brave.com
DUTIES & TAXES (CUSTOMS)
Q1: Are there any Additional Charges I have to be aware of?
A: Yes. Please note that shipping and handling charges do not account for all Additional Charges.
These “Additional Charges” include, but are not limited to, handling charges imposed by the carrier; customs handling charges; Goods and Services Tax; and Value-added Tax which shall be charged once your shipment arrives.
You shall be responsible for payment of any incurred additional charges as this varies from one country to another.
Q2: Who will shoulder duties and taxes imposed by customs?
A: In the event that Additional Charges are incurred in any shipment, you shall be liable to pay the duties and taxes amount upon receipt of the shipment.
Any Additional Charges imposed by customs or amounts charged and collected by external parties cannot be refunded in any form by us.
Q3: What about duties and taxes for returns / exchanges?
A: In case you return your item to us, you shall be responsible for all taxes and/or duties imposed by the customs authorities. Should the returned item(s) be deemed not to be in its original condition, we reserve all rights to return the item to you at your cost.
Q4: Do you provide any Tax Refunds by request?
A: Sorry, we do not provide any tax refunds for orders or purchases made through us.
ABOUT OUR PRODUCTS
Q1: How is Sante Barley powder processed?
A: Barley grass is organically grown without using any chemical pesticides, herbicides or fertilizers. The plants are harvested when the leaves contain the widest spectrum of nutrients, and low temperature processing is used to convert the barley grass into concentrate juice powder.
Q2: How do you take Sante Barley? When is it best to take it?
A: It's best to sip it slowly on an empty stomach, either 20 minutes before a meal or 2 hours after, so that the nutrients can be assimilated easily without the presence of other foods. Take either cold or room temperature liquid, as hot liquid will break down the live enzymes.
Q3: Is there anyone who should not use or take Sante Barley?
A: Barley is a whole-food concentrate, so most people should be able to take it. Those with severe medical problems or complications should consult a health care practitioner. Those on a restricted diets (especially with regards to "green foods") should also consult a health care practitioner.
Q4: I started taking Sante Barley, and I feel worse. Why?
A: Make a change in your diet, your body often goes through a cleansing known as detoxification. This can manifest itself in fatigue, rashes, headaches, nausea, vomiting, diarrhea, insomnia or constipation depending on the state of your health or your diet. It is your body flushing out toxins and will soon pass.
Barley grass have a detoxifying effect. People with large amounts of toxins in their systems may experience a "cleansing reaction," such as mild headaches or increased elimination. That's why it's best to begin slowly when taking barley grass.
Q5: What about detoxification? What to do when it happens?
A: Many symptoms can be related to detoxification. If so, they will slowly disappear. To speed up the detoxification process, drink plenty of purified water. If some cases it may be wise to reduce the amount of Santé Pure Barley taken while the body gets use to it and toxins are dealt with.
Q6: How's the taste? How can you describe it?
A: Very good in comparison to other green juices. Being a natural product there can be wide ranges in taste. When you prepare to eat a watermelon, a carrot, tomato or other produce the question always posed is, "What will it taste like?".
Santé Barley may vary in taste from time to time. If you are new to barley juice we suggest starting out with small amounts to let your body get use to it. Many people like the taste but others with more sensitive taste buds like it mixed with a fruit juice.
However, we do have an option for those who have sensitive taste buds, like Santé Barley Pure (in veggie capsules) providing the same wonderful results without the approval of your taste buds.
Q7: Why should we consume Sante Barley grass on an empty stomach?
A: To enable the nutrients to be assimilated easily without the presence of other foods.
Q8: Will I have an allergic reaction to Sante Barley grass?
A: No. The powdered juice is taken from the leaves of barley grass not mature grain; it is the gluten content in barley grain which causes allergies. None of the ingredients in Santé young organic barley grass contain gluten.
Q9: Can I take Sante Barley grass while taking medication?
A: As long as your health practitioner has not forbidden you to eat salads or green vegetables, you can consume barley grass.
Q10: If I take Sante Barley grass, should I also take other supplements?
A: There is no need for you to take other supplement because barley grass provides the wide range of essential nutrients and is so finely balanced.
Q11: How to consume Sante Barley grass?
A: It is advisable to consume one (1) teaspoon (3g) twice a day, 30 minutes before a meal as barley grass works best on an empty stomach. For those who are ill it is advisable to increase the amount to 1 teaspoon 3 times a day and for people with quite severe illness this can be increased the serving size depending on your needs and state of health. Take either cold or room temperature water and consume it immediately or it will lose its nutrients due to oxidization.
Q12: Why do we need to use room temperature or cool water?
A: Because the barley grass has 'live' enzymes and other nutrients that will be destroyed by using hot, warm or iced water.
Q13: Where should I store Sante Barley products?
A: Barley grass should be kept away from moisture and sunlight, in its own jar with the lid fastened securely. Do not store barley grass in the refrigerator where condensation could cause nutrients to oxidize and breakdown.
Q14: Is Santé Pure Barley recommended for the Hallelujah Diet?
A: Absolutely! Santé Pure Barley users will see even better results. Simply use the same amount of Santé Pure Barley and you will soon feel the difference!
Q15: Can Santé Pure Barley be mixed in a hot beverage?
A: Because heat and acidity can affect enzymatic activity, it is recommended that Santé Pure Barley not be taken in any of the following: cranberry or prune juice, carbonated drinks, or hot drinks.
Q16: Can diabetics take Santé Pure Barley?
A: Santé Pure Barley is a whole food supplement, very similar to juiced green vegetables. There are no known adverse effects associated with Santé Pure Barley and blood sugar levels. If you consume green vegetables and complex carbohydrates such as pasta with no adverse effects, then you should be able to take Santé Pure Barley. If you have concerns, we encourage you to consult your health practitioner. There have been numerous reports from hypoglycemics and diabetics who have experienced favorable results shortly after starting to take a Santé Pure Barley Grass Juice supplement.
Q17: Can folks with kidney disorders or renal failure take Sante Barley?
A: People with kidney disorders,kidney disease, or renal failure may want to consult their health practitioner about consuming potassium-dense foods like Santé Pure Barley. According to nutritional analysis, there are 214 mg of potassium in one tablespoon (5-gram serving) of Santé Pure Barley. Some people with kidney disease have to be careful about their potassium consumption because their kidneys may not be able to efficiently process high amounts of potassium, which may compound their problem. This implication is rare but should be discussed with your health practitioner if the condition exists.
Q18: Can folks with grass allergies take Santé Pure Barley?
A: On rare occasions, people with grass allergies may experience a reaction to Sante Pure Barley. If you are concerned about having a reaction or if you have had a reaction in the past, you may wish to consult your health practitioner before using Santé Pure Barley.
Q19: Why is it important to take Santé Barley Juice?
A: Fresh barley juice contains one of the broadest spectrums of nutrients of green plants (well over 165 naturally occurring nutrients!). Barley juice contains 'naturally occurring' vitamins,minerals, enzymes, protein, chlorophyll, antioxidants and numerous other phytochemicals (the stuff found in plants). In whole-food form all the nutrients work together synergistically yielding results that simply cannot occur in the body from isolated vitamin/mineral supplements. There is absolutely no replacement for naturally occurring whole foods. Scientists have found this when studying phytochemicals. Scientists have learned that phytochemicals increase our resistance to disease and boost immunity. But scientists don't know why phytochemicals seem to lose their disease-fighting powers when they are isolated from the plant. Bottom line is God didn't provide us with flavonoid plants, superoxide dismutase plants, vitamin A plants etc. He provided us with plants loaded with all the nutrients needed to satisfy our mouths with good things so that our youth would be renewed like the eagles! Barley juice is God's provision for better health, more energy, greater endurance! Numerous scientific studies support barley juice health benefits and thousands of anecdotal reports (personal experiences) confirm their findings.
Santé Pure Barley contains 5 times more beta carotene, almost 3 times more calcium, 4 times more chlorophyll, more enzymes, more amino acids (over twice the protein), more antioxidants (SOD, superoxide dismutase, is as much as 400% times greater!). Peroxidase, an enzyme used as a marker of freshness is 11 times greater. Lutonarin, a powerful antioxidant, is 28.9 times greater. These are all sample measurements and since Santé Barley comes from freshly-cut barley leaves actual amounts can vary. Most folks notice a difference in how they feel within a day to as much as a couple weeks of using Santé Barley.
Q20: Santé Pure Barley makes me feel so energetic. Does it contain any caffeine?
A: No, Santé Pure Barley is made from barley juice extract and contains no caffeine. Numerous customers have given us testimonies of increased energy. Santé Pure Barley is very nutritious and provides your body with raw materials that can be converted into energy naturally – unlike caffeine which simply gives one a temporary energy lift.
Q21: Can I use Santé Pure Barley as a meal replacement?
A: Even though Santé Pure Barley is abundant in nutrients, it is not intended to be a meal replacement. It should be considered a supplement and as part of the overall diet.
Q22: Can I overdose on Santé Pure Barley?
A: No, Santé Pure Barley is a whole food derived from freshly squeezed barley grass. You can't overdose on Santé Pure Barley. It is equivalent to eating more fresh green vegetables.
Q23: Is Santé Pure Barley good for losing weight?
A: Yes. Santé Pure Barley has only 20 calories per serving and has an abundance of nutrients. If you are in a weight loss program, your body will benefit by taking Santé Pure Barley. It provides vitamins, minerals, amino acids,enzymes, and proteins, minus fat and with practically no calories.
Q24: Is there a difference between Santé Barley capsules and juice powder?
A: Both are identical except that because the powder form is instantly soluble, it will be assimilated more rapidly than the capsules and some digestion of the soluble powder may occur in the mouth and esophagus as well.
Q25: How long does Santé Pure Barley retain its value?
A: Santé Pure Barley, like all our products, has a shelf life of 3 years.
Q26: Why is Santé Pure Barley color so green?
A: The "green" is from chlorophyll. Barley grass has one of the highest,natural, rich chlorophyll contents of all the green vegetables. In fact, Barley Grass has 66 times more chlorophyll than spinach.
Q27: How many calories in Santé Pure Barley?
A: Santé Pure Barley has 20 calories per serving.
Q28: Can I use Santé Pure Barley as a prenatal supplement?
A: Yes, Santé Pure Barley provides such a rich balance of all the nutrients that it is equivalent to a whole salad of dark green vegetables. Forty-five percent of its weight is in polypeptide (lightweight) proteins. It is excellent for you and your unborn baby.
Q29: Will Santé Pure Barley upset my stomach?
A: No, Santé Pure Barley is mildly alkaline, which pH balances the acidic stomach juices. This can aid in settling the stomach. What does the chlorophyll do? The chlorophyll in Santé Pure Barley is a natural detoxifier and rids the intestines of stored toxins. Because it is a natural detoxifier, it also aids in reducing bad breath.
Q30: Is there a difference in chlorophyll supplements vs. chlorophyll from Barley?
A: Yes. It is impossible to isolate naturally occurring chlorophyll. Therefore, those supplements containing chlorophyll are not in the same form as one finds in live plants. Santé Pure Barley is an excellent way to obtain chlorophyll in its natural state. Can I use Santé Pure Barley for fasting? Yes, Santé Pure Barley is the perfect "food" for fasting. The protein content and complex carbohydrates provide stamina and energy for the body's systems.
Q31: Can I make large amounts of Santé Barley and keep it in the refrigerator?
A: No, live nutrients are released when Santé Pure Barley is mixed with the proper liquids and should be taken no more than 20 minutes or so after preparation. When live nutrients are no longer protected by fiber, they will begin to oxidize and "die." Santé Pure Barley should be taken immediately after preparation in order to receive the maximum amount of nutritional benefit. Will taking Santé Pure Barley after or with meals hinder its effectiveness? You can drink Santé Pure Barley anytime, but we suggest you take it alone so that your body can assimilate the full benefits of its properties quickly and easily without other foods being present to slow this process. Will Santé Pure Barley cause diarrhea or constipation? Santé Pure Barley will help rebuild healthy intestinal flora and therefore may have a positive effect on regularity and gas. Santé Pure Barley has traditionally been used to promote regularity and does not cause constipation. Does Santé Pure Barley contain digestive enzymes? Yes, Santé Pure Barley contains many enzymes including digestive enzymes such asamylase.
Q32: ORAC, Free Radicals & Antioxidants. What's the big deal?
A: Background – For over 20 years, scientists have demonstrated a probable link between various chronic diseases,such as cancer, Alzheimer's disease, rheumatoid arthritis, cardiovascular disease, cataracts, age-related macular degeneration and the actual aging process itself – to free radical damage. Antioxidants, on the other hand, are chemical compounds that have been shown to prevent, stop, or reduce oxidative damage.
Q33: What is an antioxidant? How does it help our body?
A: An antioxidant is any substance that reduces oxidative damage (damage due to oxygen) such as that caused by free radicals. There are hundreds of different antioxidant compounds that include various vitamins, minerals, amino acids, enzymes and phytochemical antioxidants. Since scientists don't know every antioxidant in a plant, a test was developed that indicates the total antioxidant potential.
Q34: ORAC, what is that? Is it really important?
A: ORAC (Oxygen Radical Absorbance Capacity) is a standardized test adopted by the U.S. Department of Agriculture to measure the Total Antioxidant Potency of foods and nutritional supplements. It provides a very precise way of establishing the Free Radical destroying or neutralizing power of a particular food supplement or compound. Whole foods that score high in an antioxidant assay called ORAC are recognized to protect cells and their components from damage by oxygen radicals. The ORAC standard is necessary because thousands of antioxidants exist in foods making it impossible to measure each individual antioxidant. TOTAL ORAC FN provides an excellent method of determining the overall antioxidant potency of foods.
Numerous government and private agencies are now recommending 5-9 servings of vegetables and fruit per day. Why? Scientists have learned that phytochemicals, including antioxidants, increase our resistance to disease and boost immunity.But scientists don't know why phytochemicals seem to lose their disease-fighting powers when they are isolated from the plant (as with antioxidant supplements). Bottom line is God didn't provide us with betacarotene plants, superoxide dismutase plants, vitamin E plants etc. He provided us with plants containing thousands of nutrients that work synergistically in our bodies providing optimum health. The most effective way of getting these powerful antioxidants into the body is from whole plant food sources.
Q35: What antioxidants are known to be in Santé Barley?
A: Santé Barley contains numerous substances known to be antioxidants, too many to list here. Some of the largest contributors would be beta-carotene, chlorophyll, superoxide dismutase (SOD)*,catalase, Lutonarin (7-O-GIO), Saponarin (7-O-GIV), Polyphenol oxidase, vitamin E, Phosphorus, and Zinc.
Note: These are not ingredients added to Santé Barley but they are naturally occurring nutrients found in Santé Barley.
Q36: Why is Santé Barley so High in Antioxidants and ORAC value?
A: · Santé Barley State-of-the-Art Technology yielding the best barley juice powder ever. God made the barley leaf densely nutritious, full of antioxidants. Something man has no idea how to do – God is awesome! Harvesting at the right stage of growth and optimum weather conditions provides the highest antioxidant and overall nutrition content.
SHIPPING & DELIVERY
Q1: Do You Ship Internationally? To where do you ship?
A: From Manila to as far as Africa, we cater to both local and international customers all over the United States, Europe, Africa, Canada, Australia, New Zealand including Asia and the Pacific (except for Egypt, Italy and Kuwait due to regulations and restrictions).
UPDATE: As of March 20, 2020, we are currently unable to ship any of our products to our customers residing outside of Metro Manila and abroad internationally due to the COVID-19 crisis. We will post announcements as soon as we get updates from Local Government Authorities involving international transactions and shipments.
Q2: What Shipping Methods are Available?
A: For Local Orders and Deliveries within Metro Manila, we ship via LBC, Lalamove or Grab Partners. Outside Metro Manila and provinces, we deliver our products via LBC or DHL Express.
For International & Worldwide Shipping, our products and items are handled by premium delivery services like DHL, UPS and/or FEDEX depending on the country being shipped to.
UPDATE: As of March 20, 2020, we are currently unable to ship any of our products to our customers residing outside of Metro Manila and abroad internationally due to the COVID-19 crisis. We will post announcements as soon as we get updates from Local Government Authorities involving international transactions and shipments.
Q3: How long does it take for products to be delivered?
A: For those residing in Metro Manila, expect your delivery within 1-2 days via LBC, Lalamove or Grab delivery and at least 3-5 days for provincial areas and those located outside of Metro Manila.
For International & Worldwide Shipping, deliveries may take 7-15 days at least depending on country, custom regulations and location.
UPDATE: As of March 20, 2020, we are currently unable to ship any of our products to our customers residing outside of Metro Manila and abroad internationally due to the COVID-19 crisis. We will post announcements as soon as we get updates from Local Government Authorities involving international transactions and shipments.
Q4: How do I keep track my orders? Where can I get status updates?
A: You will get delivery and shipping status updates via Email, Online Chat (ex. Messenger, Skype, Viber, Whatsapp) or SMS Notifications and updates from us.
You may also track and trace your orders on our website by clicking on "Track My Order" or by logging into your account.
Q5: Do you accept Cash or Cash on Delivery? How about Cash on Pickup?
A: Yes, we do accept Cash on Delivery (COD) provided by certain Couriers and Delivery Partners. We currently do not accept Cash on Pickup (COP) at the moment.
Q6: Will I be notified on the status of my orders or when would it arrive?
A: You will get delivery and shipping status updates via Email, Online Chat (ex. Messenger, Skype, Viber, Whatsapp) or SMS Notifications and updates from us.
You may also track and trace your orders on our website by clicking on "Track My Order" or by logging into your account.
Q7: What does “In-transit” status mean during order tracking for shipping and deliveries
A: "In-Transit" means that we are preparing your products to be sent to our partner sorting hub for processing. Once processed, a courier will pick up your shipment and deliver it to your designated pick-up point.
Q8: Are there certain countries you can't deliver or ship to by any chance?
A: Unfortunately, due to custom restrictions and regulations of certain countries, we are unable to ship any of our products to the ff. countries:
A. Egypt
B. Italy
C. Kuwait
PAYMENTS & REFUNDS
Q1: What other Payment Methods do you accept for online orders and delivery?
A: We accept the ff. form of payments for our store:
1. Cash thru Bank & ATM Deposits (via BPI & BDO).
2. Cash on Delivery (COD), provided by certain Couriers and Delivery Partners.
3. PayPal Online Payments
4. Credit Card Payments (via PayPal checkout).
5. Remittance Payments like Western Union, Cebuana Lhuillier, Palawan Express, LBC Payments
6. Digital Wallets - COMING SOON! (ex. GCash, PayMaya & Greenium aka League Wallet Credits)
NOTE: We currently do not accept Cash on Pickup (COP) and Checks at the moment.
Q2: Do you accept Cash or Cash on Delivery? How about Cash on Pickup?
A: Yes, we do accept Cash on Delivery (COD) provided by certain Couriers and Delivery Partners.
We currently do not accept Cash on Pickup (COP) at the moment.
Q3: Do you accept major Credit Card Payments like Visa & MasterCard?
A: We accept all Major Credit Card transactions online via PayPal & PayPal Checkout for faster processing and secure payment transactions.
NOTE: You don't need a PayPal Account to pay online via Credit Card. You can pay via Credit Card and our online PayPal account processor will process your payments for you.
Q4: Do you accept PayPal? What if I don't have a PayPal account? Can I still pay online?
A: Yes we do. We accept all Major Credit Cards and PayPal transactions online via PayPal & PayPal Checkout for faster processing and secure payment transactions.
NOTE: You don't need a PayPal Account to pay online via Credit Card. You can pay via Credit Card and our online PayPal account processor will process your payments for you.
Q5: Where can I find my Orders, Receipts and Invoices?
A: Login to your Account to view your History of Transactions, Orders, Invoices and Online Receipts.
You will also receive an Email for each Transaction with Order and Shipping details for every new purchase as reference.
Q6: How can I request for a refund? What is your refund policy?
A: We accept returns only on the following conditions:
A. Error in delivery
B. Wrong items received
C. If Product Seal is broken
D. Inconsistent or different from description based on website.
Buyers should notify the seller of the possible return for refund within 48 hours from the date received.
The return is only allowable within 7 days for local buyers. The item/s should be returned in the same condition and the same packing as it left us, otherwise, after inspection and the item/s are found mishandled, we will not be able to make a replacement for the returned item/s.
Return of the items is not the buyer's burden if the item/s are returned within our Return Policy and Provisions and only for reasons stated above. If correction of the erroneous delivery is not possible, a full refund will be issued to the buyer after Mutually Agreed Closure of the Transaction.
Q7: What are the reasons where Refunds aren't accepted?
A: No refund shall be made due to the following reasons:
A. None delivery of your purchase product due to man made or natural calamities outside of our control as deliveries can be rescheduled.
B. For "flimsy" reason like 'the item did not meet your expectation'.
Q8: How can I contact support for payment or billing issues?
A: For any payment or billing concerns, you may contact us via email, telephone, and mobile numbers:
- Live Chat: Open Chat Support
- Phone: (+632) 8583-4078
- Mobile: (+63) 916-256-4460
- Email: payments@iam-brave.com
RETURNS & EXCHANGE
Q1: How can I return or exchange a product? What is your exchange policy?
A: Since our items are categorized as "consumables", we accept returns only on the following conditions:
A. Error in delivery
B. Wrong items received
C. Product seal is broken
D. Inconsistent or different from description based on website.
If such a case happens, a correction of the delivery will be dispatched following our process of return.
Buyers should notify the seller of the possible return within 48 hours from the date received.
Buyers will be asked to return the item via DHL / Lalamove / Grab within 7 days to collect in our account. Upon receipt, our store will dispatch product/s replacement.
Q2: How long are we allowed to return the product? What about refunds?
A: Buyers should notify the seller of the possible return within 48 hours from the date received.
The return is only allowable within 7 days for local buyers. The item/s should be returned in the same condition and the same packing as it left us, otherwise, after inspection and the item/s are found mishandled, we will not be able to make a replacement for the returned item/s.
We accept returns only on the following conditions:
A. Error in delivery
B. Wrong items received
C. Product seal is broken
D. Inconsistent or different from description based on website.
Return of the items is not the buyer's burden if the item/s are returned within our Return Policy and Provisions and only for reasons stated above. If correction of the erroneous delivery is not possible, a full refund will be issued to the buyer after Mutually Agreed Closure of the Transaction.
Q3: Do you accept returns in case of item damages due to mishandling?
A: Our products are carefully sealed and protected to prevent any damage done to their containers while being delivered to you. So far, none of our products have been returned due to any minor or major fault.
Q4: What are the reasons where Refunds & Exchanges aren't accepted?
A: No refund shall be made due to the following reasons:
A. None delivery of your purchase product due to man made or natural calamities outside of our control as these can be rescheduled.
B. For "flimsy" reason like 'the item did not meet your expectation'.
Q5: Do you allow refunds or cancellations for a change of mind?
A: Sorry, we do not allow refunds and cancellations for those who want last-minute changes of their transactions or for sudden change of mind.
Q6: What if some counties won't allow importation of your products?
A: Our health and wellness products may have issues in some countries involving customs, duties, or restrictions. We rarely encounter any custom problems, almost none, but in the event our shipment to you will face custom inspection and be sent to back to us, we will send you a notification about refunding your payment as soon as possible.
Q7: Will I be notified on the status of my item exhcange?
A: You will get delivery and shipping status updates via Email or SMS notifications from us for exchange and/or returned products or items. You may also track and trace your orders on our website by clicking on "Track My Order" or by logging into your account.
Q8: How can I contact support for exchanges or returns?
A: Under all circumstances, we will do everything possible to deliver your orders as fast as possible and as prompt as we normally do.
If you need to communicate with us, you may contact us via email, telephone, and mobile numbers:
- Live Chat: Open Chat Support
- Phone: (+632) 8583-4078
- Mobile: (+63) 916-256-4460
- Email: inquiry@iam-brave.com
Got Questions? Contact Us
We want to encourage you to take a chance and be part of I AM BRAVE. If you have any questions or concerns, don’t hesitate to get in touch. We’d be more than happy to help you out.